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Captioning with Zoom

We have worked out an agreement with ACS Captioning to provide Remote CART captioning for zoom meetings. 

If you are scheduling a meeting with someone you know to require captioning you can schedule an ACS captioner to transcribe the meeting in real time. 

If you require captioning, please reach out to the event organizer and ask that they add the captioning service to the Zoom meeting. The IT team will be happy to help if there are any concerns with scheduling.

In both situations a 72 hour lead time is requested. You may schedule the event online through or contact our coordinator directly:

Christin Brown
Service Coordinator
800.335.0911 x 729

Please notify them you are with the Virginia Tech Carilion School of Medicine and ask that the invoice be sent to me, Brian Brindle by email at

They will require the following information:

  • Date
  • Start and end times (and time zone)
    *Please note that captioners and/or interpreters are asked to sign on 5-10 minutes before the start of the event. If you need more setup time built in, please add that to your request times.
  • Audio connection (call-in number, web platform link, etc.)
  • Event title/description
  • Contact name and number for technical issues during the event
  • Contact name and email to receive transcript
  • Contact name and email to receive invoice
  • Preparatory materials (speaker names, powerpoints, agendas, etc. - I understand you might not have these right away but please send them as soon as possible.)

Remote CART captioning costs for VT are $105.00 per hour with a one-hour minimum and then billed in 15-minute increments thereafter. Included in the hourly rate is a roughly-edited transcript sent via email after the completion of the service.

Information on how to add a captioner to a meeting once it is scheduled with ACS can be found here:

Please let us know if you require any assistance setting up or configuring these services by emailing me or by entering a ticket through

Captioning is required for all work related teleconferences involving those who need it. 

Thank you,
Brian Brindle
Sr. Director of IT
Virginia Tech Carilion School of Medicine