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LCME Element	You Said	We Did
2.4 – Medical Education/Student Affairs Point of Contact: Rakes	We want clearer understanding of what the Office of Medical Education / Educational Affairs does, who is in the office, how to access their support, and how the Offices of Student Affairs and Educational Affairs address student problems.	OEA/OSA co-hosted an open forum with students to gather feedback for CQI action. Published OEA bios, roles, contact information, and an organizational chart in Canvas, orientation materials, and on the website. Established quarterly OEA touchpoints with each class. Updated ISA resurvey items to clarify that OME = OEA. Overview of OEA staff via new cover slide for all OEA presentations to students. SADME established open office hours for students. OSA established and disseminates FAQs for how to access support.
3.6 – Student Mistreatment Policy Point of Contact: Musick	We need improved guidance on reporting mistreatment, greater transparency about subsequent steps, and clearer distinctions between Learning Environment and Honor Board reporting pathways.	Distributed laminated cards with QR codes linking to the reporting portal. Published a step-by-step reporting guide and web page. Enhanced education sessions; will require policy acknowledgement in Canvas. Integrated LEAC updates into curricular governance. Share quarterly, deidentified case updates in the OEA newsletter. Created a triage committee and involved student LEAC members to help triage complaints.
5.6 – Workspace in Clinical Sites 5.11 – Secure Storage at Clinical Sites Point of Contact: Backus	We need more consistent access to storage, workstations, and computers across clinical sites.	Completed a clerkship-site audit of workspace and secure storage availability. Met with hospital partners to review gaps and track improvements. Used focus group findings to update workspace-related priorities. Incorporated workspace- and storage-related questions into endof-clerkship evaluations to monitor progress. Identified 8 new lockers at CRMH and communicated availability. Ensured clerkship orientations clearly identify secure storage options at each site. Standardized Canvas syllabi to include workspace/storage/locker information.
9.8 – Clerkship Grading Point of Contact: Mutcheson	We want greater clarity and transparency in clerkship grading, including how final grades are calculated and reported.	Created and presented a clerkship grading system synopsis for use in orientations and syllabi. Established regular sessions to review grading and answer student questions. Finalized program-wide recommendations on grading practices. Updated One45 grading tables to provide clearer performance benchmarks and explain grade calculations. Prepared technical grading reports for PIC2/MCC/clerkship directors and students to ensure greater consistency. Simplified the adjustment applied to exam scores to account for Q1–Q4 timing differences (beginning AY26-27).
11.2 – Career & Elective Advising Point of Contact: Murchison Witcher Walker	We need earlier, clearer guidance on electives and more consistent, specialty-specific career advising.	Designed specialty-based elective bundles (available June 2026). Established Road to Residency initiative and branding. OSA established and disseminates monthly FAQs for how to access support. Released an updated elective book in advance of M4 lottery and shared it with advisors. Started Phase 2-3 specialty specific mentoring communities. Initiated annual check-ins with Mentoring Community leaders to ensure consistent advising. Expanded our longitudinal advising model spanning Phases 1, 2, and 3.
11.6 – Academic Record Review Point of Contact: Mutcheson Greek	We want clearer guidance on how to review or challenge our academic record.	Revised the Academic Grievance Policy to include a FERPA-aligned definition of “education record” and will disseminate the updated policy by June 2026. Ensured faculty attested to awareness of the academic records policy so they can better support students who wish to challenge their record. Updated website to facilitate easy review of academic records.
12.1 – Financial Aid & Debt Counseling Point of Contact: Greek	We value financial aid support but want earlier awareness of services and more opportunities for individualized counseling.	Developed a new communication plan to enhance visibility of financial aid services across platforms (i.e., Canvas & SOM website). Enhanced structure for dedicated 1:1 advising for M4 students preparing for residency. Expanded M1 orientation to include more robust budgeting and debt-management content. AY 26-27 intersession and orientation sessions for students will include budgeting sessions and tools. Added advertising about the availability of financial aid advising to public facing TV monitors.
12.3 – Mental Health Services Point of Contact: Holt Foerst	We want more reliable access to mental health counseling, clearer communication during coverage gaps, and greater scheduling flexibility.	Hired and onboarded a part-time on-site counselor to restore inperson access. Reviewed and updated all communication channels (slides, FAQs, web content) to ensure accurate information on services and confidentiality. Launched new strategies—via FAQs, intersessions, and Canvas—to reinforce awareness of mental health resources for all cohorts. Added mental health, TimelyCare, and Early Alert reminders to each intersession. Improved communication with students and clerkship directors regarding scheduling flexibility for medical appointments.
12.4 – Improving Access to Personal Healthcare Services Point of Contact: Holt Foerst	We need clearer guidance on how to access personal healthcare, more consistent flexibility during clerkships, and better awareness of available resources and expectations.	Published a centralized healthcare access guide (in the Office for Student Affairs Canvas site) and incorporated it into all phase orientations. Timely information included in monthly FAQs when appropriate. Updated the Absence Policy to explicitly support personal healthcare needs and reflected changes in the student handbook and clerkship syllabi. Improved communication with students and clerkship directors regarding scheduling flexibility for medical appointments.